Shipping

Valley Jay Cosmetics products are all handmade, and crafted. It’s because of this feature
that we ask you to factor in 1-2 days for processing, as well as 3-5 days for delivery in the United States when placing your order.
Please note, if you are ordering internationally delivery could take 2-8 weeks. Shipments are sent out Monday-Friday, as long as weather and major holidays permit. Our company is based out of St. Louis, MO.
All local orders are sent first class, via USPS, and priority shipment is used for all other areas.
Valley Jay Cosmetics is not responsible for any misdeliveries due to an incorrect address submitted by the costumer. It is the buyer’s sole responsibility to ensure that the mailing address is correct when before the final submission of the order. We are not responsible for any lost or stolen shipments.
Please note: Packages that have been returned to us due to an incorrect mailing address
will be subjected to additional shipping fees prior to reshipment.

Receiving

We’re all human! If by any chance you receive your Valley Jay Cosmetics, and your order is incorrect, just send us an email valleyjaycosmetics.com@gmail.com. Your email should include your full name, as well as your order number. From there, you’ll be prompted to return it to us. Please note, the packaging must be unused, or still intact for you to send it back.

Return Policy

 

Unfortunately, we don’t accept returns. Once your order has been placed there are no
refunds or cancellations. In the unlikely that you will receive a defective product, all that isrequired is the defective product returned with its original invoice and in its original
condition and packaging with unused seals intact, otherwise the item will not be eligible
for exchange.

FAQ

How many times can lashes be worn?
If used properly our lashes can be worn anything between 20-30 times, dependent on if
they’re used and removed properly.
How do I properly care for my lashes?
To maintain your luxurious Queening’ lashes, we recommend after every wear of lashes
that you gently and lightly pull of the eyelash adhesive from the lash bad. After removing
the glue to maintain the longevity of your handcrafted lashes place them back and their
original case so that they can retain their shape…
Can you curl, or use mascara on the lashes?
As mentioned, our products are all handmade, and crafted, so they’ll arrive with a natural
curl. However they do not need mascara and we do no suggest it as it will shorten the life of you beautiful lashes
Are Valley Jay Cosmetics tested on animals?
All our products are animal cruelty free.
My order has not arrived yet, where is it?
After your order is shipped, you’ll receive an email with a tracking number. If upon
tracking you realize there is a delay, please contact USPS Customer Service @ 1-800- 275-8777. Please note USPS and Valley Jay Cosmetics are separate companies.
Therefore Valley Jay Cosmetics is not responsible for stolen, damaged, or delayed packages.
Where do I send my return package?
Valley Jay Cosmetics
St. Louis, MO
*DISCLAIMER: Valley Jay Cosmetics are all FDA approved. We are not responsible for
any skin irritation, or allergic reactions or other skin changes.
*NOTE: Every queen is dipped in a different amount of melanin. Therefore our lip
products, as well as highlighters may appear different based on skin tones, as well as
lighting used in the photo.